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Position Details:
Position Phone Banking Officer @ Kotak Mahindra Bank (Walkin)
Company Name Kotak Mahindra Bank
Location MUMBAI, India
Job Type Phone Banking Officer
Job Description

Dear Students,

FPA with various companies brings you good job openings which will help you enhance your skills in the finance domain. Please refer to the job descriptions for your reference.

Company Name :  Kotak Mahindra Bank

Designation : Phone Banking Officer

Job Location :  Thane, Mumbai

Job Profile & Responsibilities : 

  • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer's call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Candidates Profile :

  • Graduate
  • Fresher’s can also apply
  • Excellent communication skills – Verbal & Written
  • Flexible to get scattered 8 Week Offs in a month with 9hours shift (For Females: 7AM till 8PM)
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
  • Team player: Candidate must be able to work effectively with all levels of the organization.

Salary : CTC of 1.80,000 p.a + Incentives + Benefits

Address for Walkin : 


Venue: Kotak Mahindra Bank,

3rd Floor SMC Akruti,

Khopat Road, Thane West.


Date : 25th May’17 (Thursday)

Time : 10.00 am -3.00pm

Contact Person- Divyadarshan Tiwari

Interested candidates can mail their updated resumes at “ with the company name and profile name.

Please go through the JD carefully before applying.

Posted Date 24/05/2017

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